Refund and Returns Policy

Refund & Returns Policy

Overview

At THC Vapes UK, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our refund and returns policy carefully before making a purchase.

Returns Eligibility

Due to the nature of vape products and hygiene regulations, most THC vapes UK products are non-returnable once opened or used.

We only accept returns under the following conditions:

Item is damaged on arrival
Item is defective or not working
Incorrect item received

To be eligible for a return, you must contact us within 7 days of delivery.

Refund Process

If your return request is approved, a refund will be processed to your original payment method.

Refunds may take 5–10 business days to appear depending on your bank or payment provider.

Please note:

Shipping fees are non-refundable
Items must be returned in original packaging (if applicable)
Used items cannot be refunded unless faulty

Non-Refundable Items

We do not offer refunds or returns for:

Opened or used THC vape products
Change of mind purchases
Incorrect use or damage caused by the customer
Sale or promotional items

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately with:

Order number
Photos of the item
Description of the issue

We will review your case and offer a replacement or refund where appropriate. How to Request a Return

To request a return or refund, please contact our support team via email or contact form. Include your order details and reason for request.

Important Notice (THC Vapes UK)

All customers must ensure they understand local laws regarding THC vapes UK products before purchasing. We are not responsible for misuse or legal issues arising from purchases.